Plan, monitor, direct, and assign workload to station staff.
Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
Daily report monitoring validating that KPIs are being met including but not limited to: