Air Import Customer Service

• Coordinate and monitor air import shipments from origin to final delivery.
  
• Communicate with overseas agents, airlines, customs brokers, and customers regarding shipment status.
  
• Handle pre-alerts, arrival notices, and shipment documentation.
  
• Track shipments and provide timely updates to customers.
  
• Resolve shipment delays, discrepancies, and operational issues.
  
• Coordinate customs clearance and delivery arrangements.
  
• Ensure compliance with airline, customs, and company regulations.
  
• Maintain accurate shipment records and update internal systems.
  
• Address customer inquiries, co...