Join Air Canada Vacations as a Customer Relations Representative in Montreal, dedicated to resolving inquiries and ensuring customer satisfaction. Leverage your communication and problem-solving skills to make travel dreams come true.
This permanent full-time role is crucial to assisting customers and travel agents with post-travel complaints. You'll need strong analytical skills and a commitment to fair resolutions. Your focus on maintaining high customer satisfaction will be essential in this dynamic environment.
Key Responsibilities:
• Manage and resolve post-travel complaints from customers
• Conduct thorough investigations for effective solutions
• Communicate professionally and empathetically with clients
• Negotiate fair settlements while balancing business interests
• Collaborate with internal teams for resolution support
Requirements:
• Diploma in Tourism, Business, or related field
• Minimum of 2 years in customer relations or claims handling
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