The Microsoft Customer and Partner Solutions (MCAPS) AI Transformation Office (AITO) is driving a fundamental shift in how Microsoft’s commercial business operates—enabling sellers to accelerate their own AI transformation with credibility and trust built from our experience as customer zero. This transformation requires bold, human-centered, AI-first change motions that accelerate adoption, reshape culture, and scale new ways of working across the organization.

Each day is different in the AI Transformation organization. The AI Transformation Change & Adoption Lead role requires an individual who is self-motivated, adaptive, self-directed, and proactive. This individual is comfortable with ambiguity and brings clear, impactful communication in a complex, heavily matrixed environment, while driving high-quality results. AI Transformation team members are expected to uphold the team’s philosophy of operating with a growth mindset, grounded in the highest leve...