Overall, Purpose of the Job

We are hiring for the AI & Technology Solutions (ATS), Clinical AI & Technology Innovation (CAITI) – Technical Support Engineering (TSE) team. This team is responsible for operating, supporting, and continuously improving Agentic AI products running in regulated production environments.

The role focuses on first‑line and second‑line technical support for multi‑agent AI workflows, ensuring that AI agents, orchestration layers, data pipelines, and downstream integrations operate reliably, safely, and in line with enterprise and regulatory expectations.

The incumbent will act as a key interface between end users, AI product teams, and engineering, enabling rapid issue resolution, operational insights, and continuous learning across Agentic AI systems developed by the ADSC team.

Principal Accountabilities

1. Agentic AI Production Support & Operations

· Serve as the single point of contact (L1/L2) for users of ...