Elevate customer support at NRG as an AI Solutions Analyst, focusing on AI contact center technologies. Drive innovation and optimize performance in a pivotal operational role.
At NRG, through Direct Energy Canada, the Customer Care team is enhancing service levels using AI. This hands-on position focuses on configuring workflows, monitoring AI solutions, and resolving issues swiftly. Your contribution will significantly impact both agent efficiency and customer satisfaction through the seamless integration of AI technologies.
Key Responsibilities:
• Operate and enhance AI contact center solutions
• Configure workflows on low-code / no-code platforms
• Support testing and monitoring of AI releases
• Troubleshoot and resolve performance issues
• Document configurations and operational impacts
Requirements:
• Bachelor’s Degree in Computer Science or related field
• 3+ years in contact center operations or AI
• Experience with CRM platforms like Salesforce...