Key Responsibilities

Provide L1L2L3 support and resolve user issues related to AI tools

Act as primary point of contact for user issues calls and escalations

Perform advanced troubleshooting across access performance and integrations

Handle tickets and incidents with complete ownership and RCA

Coordinate with vendors Microsoft Google Anthropic to resolve issues

Raise and manage support tickets with vendor support teams

Configure integrations connectors M365 Google Workspace Slack etc

Manage licenses access onboarding offboarding of users

Support POCs and evaluate new AI features use cases

Maintain documentation FAQs and knowledge base

Technical Skills Required

Hands on experience with Microsoft 365 Copilot preferred

Familiarity with Google Workspace Gemini Enterprise

Exposure to Claude or similar AI tools

Strong understanding of SaaS platforms integrations and I...