Key Responsibilities

• Now Assist Skills & AI Agents: Now Assist Skills & AI Agents


• Design, develop, and deploy custom Now Assist skills using ServiceNow's AI skill framework.


• Build and configure AI Agents and Agentic AI workflows on the Now Platform (topic orchestration, action steps, guardrails).


• Extend Now Assist capabilities with domain-specific prompts, grounding rules, and RAG-based knowledge retrieval.


• MCP Server Development: MCP Server Development (ServiceNow-side)


• Architect and implement MCP (Model Context Protocol) servers that expose ServiceNow data and actions to external AI models.


• Design tool schemas, resource endpoints, and prompt templates following the MCP specification.


• Ensure secure, performant, and well-documented MCP interfaces for ServiceNow tables, workflows, and APIs.


• Claude Skills & Connect...