Make a significant impact at SOCi as an AI Marketing Customer Success Manager. Focus on ensuring client success and satisfaction through expert support and strategic insights.
This remote role, transitioning to hybrid, is critical for managing complex client portfolios, driving product adoption, and enhancing user experiences. You will cultivate relationships, deliver training, and collaborate with teams to meet customer goals effectively.
Key Responsibilities:
• Build strong relationships with clients' stakeholders
• Lead communication for all strategic client needs
• Schedule regular check-ins for client satisfaction
• Facilitate training sessions for product knowledge
• Identify growth opportunities within client accounts
Requirements:
• 5+ years’ experience in customer success or account management
• Strong empathy and a client-centric approach
• Excellent analytical and problem-solving skills
• Experienced in Customer Success software tools
•...