Join Siena’s mission to redefine customer experience as a Forward Deployed Product Manager. Your focus on AI agents will transform client interactions and outcomes, all while working remotely.

In this pivotal role, you will oversee the deployment of AI agents for strategic accounts, directly influencing automation and resolution rates. Leveraging your AI-native mindset, you will collaborate with enterprise customer experience leaders to develop effective transformation roadmaps and utilize field insights to drive product enhancements. Your expertise will ensure that every customer interaction is memorable and impactful.

Key Responsibilities:
• Manage end-to-end outcomes for AI agent deployments
• Address challenges in deployment processes proactively
• Partner with CX leaders to chart AI transformation paths
• Transform field findings into enhanced platform capabilities
• Develop agent functionalities across various touchpoints