What you can expect

The AI Forward Deployment Engineer is a customer-focused role within Zoom Professional Services. This position collaborates with clients to identify business needs, workflows, challenges, and goals, translating them into AI-driven use cases and designs. Responsibilities include leading discovery, strategizing solutions, and implementing scalable AI solutions using Zoom’s AI products. Tasks involve defining use cases, designing conversational experiences to enhance customer journeys, and executing solutions.The role combines consulting, conversational design, and solution testing, requiring expertise in AI and automation for customer experience and contact centers.

About the Team

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning...