About the Role
The Support Engineer sits within the Service Delivery Team and is responsible for keeping deployed solution environments running reliably across different sites. The role covers L1 and L2 support across the underlying cloud infrastructure and solution platforms, working with channel partners and end-clients to resolve incidents, monitor system health, and assist with new deployments. This is a hands-on technical role suited to early-career engineers who are curious about AI, networking, IoT, video analytics, and cloud systems. The work is supported by AI tools throughout the support lifecycle. The engineer is expected to use these tools actively and contribute ideas that improve how AI is applied within the team. Key Responsibilities
Provide L1 and L2 technical support across company's solution platforms and the supporting cloud infrastructure Triage, troubleshoot, and resolve incidents raised by channel partners and enterprise end-clients within agreed service lev...