The Genesys AI Architect serves as a critical connector between Genesys AI product management and customer-facing teams, enabling the field organization with the expertise, assets, and guidance required to position and deliver Genesys AI solutions - including Agentic Virtual Agents-effectively. In addition, the AI Architect will help drive ACV growth by engaging in sales cycles with strategic technical leadership and differentiated AI expertise. This role requires a blend of deep AI technical acumen, exceptional communication skills, and the ability to translate complex capabilities into clear, actionable business value.

What You'll Do:
In this role, the primary responsibilities include (but are not limited to):

• Leverage expert-level knowledge of Genesys AI capabilities - including predictive AI, Agentic Virtual Agents & Copilot -to articulate and demonstrate product value to customers and prospects.

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