Position Overview
Responsibilities
Design and implement Salesforce ↔ QAS integration architectureBuild and optimize data pipelines supporting AI inference and feedback loopsDevelop backend services / APIs enabling response suggestion workflowsIntegrate LLM capabilities (Amazon Bedrock) for response generation and embeddingsEnable continuous model tuning via: telemetry dataquality scoringusage analytics Work with structured and unstructured data sources: Microsoft Graph (SharePoint / Teams) Implement asynchronous processing pipelines (SQS, EventBridge)Ensure data reliability, scalability, and performanceContribute to: design documentationrunbookstechnical decision-making Support: SIT/UAT phasesproduction readinesshypercare and rollout to additional entities...