Drive customer satisfaction in agricultural machinery as a Parts and Service Specialist. Ensure timely and efficient responses to customer needs while operating in a dynamic environment.
This role emphasizes customer-facing engagement within the agricultural machinery industry, requiring you to manage extensive communications and maintain a robust ticketing system. Your advanced machinery knowledge and problem-solving skills will be critical in providing effective solutions, while your self-motivation ensures detail-oriented service excellence.
Key Responsibilities:
• Deliver outstanding internal and external customer service
• Operate and maintain the ticketing system accurately
• Identify and document customer needs effectively
• Promote related products and services as opportunities arise
• Assist technicians with after-hours work order support
Requirements:
• 4+ years in Parts/Service or Precision Ag support
• Technical training and advanced machinery ...