Customer Retention Specialist

Iron Mountain is seeking a dynamic and customer-oriented Customer Retention Specialist to join our Customer Retention team. In this role, you will be responsible for managing client retention processes, resolving customer inquiries across multiple digital channels, and promoting products and services to corporate clients to maintain and foster loyalty within our portfolio.

What You’ll Do

• Multichannel Customer Support: Attend inquiries and resolve incidents effectively via telephone calls, emails, and live chat.
• Client Retention and Loyalty: Manage customer retention processes by identifying distinct opportunities to maintain, support, and secure the client portfolio.
• Business-to-Business Sales: Conduct sales activities by actively promoting products and services to corporate clients.
• Administrative and Operational Support: Execute administrative tasks related to client management a...