Agent Customer Service – Bogotá, Colombia

We are looking for Agent Customer Service based in Bogotá, Colombia.

How will you contribute to the success of DHL?

• Handles incoming customer calls intended to provide customer satisfaction, retention, or extend contact to sell new or additional products or services.
• Resolution of customer account queries.
• Identifies, contacts customers and books cargo to fill flights.
• Respond to customer inquiries, take bookings, service needs and complaints, or direct to sales representatives or technical/ service area.
• Book the cargo information into System
• Promotes and markets products and services of the company.
• Provides support in center locations, including timely resolution of customer service and operational management issues.
• Analyzes and makes recommendations based on call volume trends and other forecasting factors considering future customer service ...