PURPOSE / DETAILS OF THE JOB Mission & Main Objectives
Define propose implement and maximize NMEF (Nissan Middle East) Aftersales training strategy.
Ensure sufficient levels of Technical Competency at the NSCs to deliver outstanding product and repair quality.
Ensure sufficient levels of Service competency at the NSCs to deliver outstanding Customer Experience.
Ensure sufficient levels of Parts Operations competency at NSC level to drive parts business.
Lead oversee and guide NSC training activities to ensure alignment with NMEF business strategies.
Main tasks and responsibilities (Including team management if any):
Technical Training
Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP) and ensure each NSC has suitably qualified trainers to deliver local training.
Localise update and deliver new model technical tra...