Purpose of Role

To build a good image by providing efficient and professional technical support across Spain. The role is committed, results-driven, and oriented towards profit and customer satisfaction, always ensuring the highest result achievement.

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Responsibilities

• Act as an industry expert, supporting both internal and external stakeholders with all technical inquiries.
• Handle technical inquiry tickets via the OEM platform and achieve related KPIs.
• Troubleshoot and identify claims in a professional manner.
• Conduct Homologation Studies and communicate with the OEM.
• Support the technical manager with the technical training plan and take initiatives to implement technical training to ensure customers fully understand product features and benefits, and to systematic...