Lead and negotiate after‑sales service agreements in the local market to ensure service quality, cost efficiency, and customer satisfaction.
Oversee warranty operations, including parts handling, audits, and technical/service training programs, to strengthen distributor capabilities and enhance service performance.
Collaborate closely with general distributors to monitor, analyze, and report product quality issues, providing timely feedback to drive continuous product and process improvement.
Coordinate and resolve after‑sales service claims between regional headquarters and distributors, ensuring prompt case closure and minimizing customer complaints.
2. Spare Parts Sales and Management
Manage the end‑to‑end operations of after‑sales spare parts and accessories, from forecasting and ordering to delivery and execution, ensuring on‑time supply and operation...