Job Description

Our client is a busy main dealership who are looking to recruit an experienced and successful Aftersales Manager to run their service department. This position requires a hands-on approach, overseeing the day-to-day operations of a small team of Vehicle Technicians and front of house.

Aftersales Manager Role:
To oversee all aspects of the Service Department operations – circa 4x Vehicle Technician, 2x Service Advisors
Reviewing CSI surveys and other measures for monitoring customer satisfaction
To challenge and drive the performance of the Service department staff to maximise daily perfoamnce
Manage, coach and motivate your team to build long-term staff delight and potential progression
Controlling costs for the department
Monitoring performance against agreed targets / budgets
To control the recruitment process, as required
Performance analysis to identify areas of weakness and app...