Aftersales Executive
Aldershot, Office-Based
£32,000

Are you an experienced customer service professional with a talent for resolving issues and building strong relationships? We're looking for an Aftersales Executive to join a busy and dynamic team in Aldershot, where delivering excellent customer support is a top priority.

This role is ideal for someone who is proactive, highly organised, and thrives in a fast-paced environment where no two days are the same.

Key Responsibilities:

Handle inbound calls and emails professionally and efficiently
Manage and resolve customer complaints with care and accuracy
Liaise with internal teams and external contacts to ensure timely resolution of issues
Provide bespoke solutions and maintain consistent communication with customers
Organise customer refunds and credit notes
Assist with invoice queries and maintain accurate records
Prepare and attend internal quality meetings
Escalate complex com...