Job Title: Aftersales Coordinator
Job Description
We are seeking a dedicated and detail-oriented Aftersales Coordinator to manage parts order operations, provide customer support, and handle administrative tasks. This position involves working closely with various teams to ensure efficient service delivery and customer satisfaction.
Responsibilities

+ Enter and manage spare parts orders in the ERP system based on customer requests and internal service needs.

+ Source components from inventory, factory, or approved vendors, verifying availability, pricing, and lead times.

+ Coordinate shipping and delivery logistics with warehouse and transportation teams.

+ Apply appropriate HTS codes for international shipments and ensure compliance with U.S. Customs and trade regulations.

+ Serve as the primary contact for customer inquiries related to parts, order status, and basic technical support.

+ Provide accurate quotes and lead ti...