This role supports the Product Support team and technicians by ensuring best management practices are followed.

Key responsibilities include:

• Meeting performance criteria


• Achieving service delivery objectives.


• Following procedures and promoting a customer-focused service.


• Implementing and maintaining actions aligned with the company's strategic vision.


• Schedule, plan, and communicate the technician’s service activity to relevant staff member(s) and customers.


• Assigning of technicians to attend to services, breakdowns, engineering, spray booth, and booking of all jobs on mobile tech.


• Following up on all WIP jobs in progress, daily


• Follow up daily on all work-in-progress (WIP) jobs.


• Handle customer calls, complaints, and queries, ensuring they are addressed and communicated back to customers.


• Plan and arrange for machines to be broug...