Position Overview
Aftercare Helpdesk Coordinator - 12 Month Fixed Term Contract (Canary Wharf)
Hours : 40 per week, Monday - Friday (either 8am - 5pm or 9am - 6pm)
Duties & Responsibilities
To provide a high level of service to customers at all times. To coordinate work tasks as scheduled from the Helpdesk system. To update and chase delegated tasks to ensure progress to SLA’s (Service Level Agreement). Obtain necessary information from customers to adequately describe the request or problem to ensure that the most suitable ‘resource’ is assigned to the job. Log all customer calls & emails received on to the ‘Ticketing’ database, keeping the database up to date at all times and to provide updates to the customer. To assist with the completion of enquiries for both reactive and planned communications. Keep accurate records of discussions or correspondence with customers and ensure all resid...