Position Overview
- Onsite support for pre-installation, or commissioning survey whenever is necessary.
- Inverter Troubleshooting at customer site with detail project understanding and analysis.
- Provide telephonic technical support over service line.
- Keeping a proper record of customer project information and keep updating as an when it’s needed.
- Person should be able to deliver presentation at public conferences on explaining product technical.
- Person should able to do competitor analysis and should highlight the key point to sales team.
- Person will be responsible for product technical qualification.
- Promptly following up on service requests and providing customer feedback.
- Monitoring equipment, inverter performance and collect the inverter generation data on regular basis for post project commissioning analysis.
- Close communication with customer, to understand customer needs and feedback, for any product improvement....