Job Summary:

The After-Sales Manager is responsible for overseeing the overall performance of the Service and Parts departments, ensuring exceptional customer satisfaction, profitability, and operational efficiency. This role involves planning and implementing strategies to strengthen after-sales performance, lead and develop teams, manage customer relationships, and uphold Toyota standards of quality and service excellence.

Key Responsibilities:

• Department Management:
  • Lead and supervise the Service and Parts departments to achieve sales targets, operational goals, and customer satisfaction benchmarks.
  • Develop and implement service strategies, maintenance packages, and customer care programs to enhance retention and loyalty.
  • Monitor the performance of service advisors, technicians, and parts personnel to ensure high productivity and adherence to standards.
• Customer Relati...