Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After Sales in Switzerland

Your Responsibilities:

• Manage and support the dealer/service partner network in Switzerland in your area of responsibility on all aftersales matters.
• Monitor and improve service quality, customer satisfaction, and operational efficiency.
• Ensure compliance with company aftersales standards, processes, and KPIs.
• Analyze market and dealer performance data to identify opportunities for improvement and growth.
• Support dealers in workshop capacity management, parts supply, warranty handling, and technical problem-solving.
• Lead training initiatives and share best practices with service partners to enhance technical and customer care competence.
• Act as the main escalation point for customer and dealer issues, ensuring swift and effective resolution.
• Report marke...