The After-Hours Call Center Support Specialist will be responsible for managing incoming calls outside regular business hours, addressing both client and caregiver needs. This includes handling caregiver callouts, ensuring shifts are filled promptly, and maintaining the highest standard of client care. The role requires proficiency with the WellSky platform, strong communication skills, and a background in caregiving or nursing

JOB DESCRIPTION:

• Answer After-Hours Calls
• Manage Caregiver Callouts
• Utilize WellSky Platform
• Audit Client Care Plans
• Maintain Communication
• Documentation
• Provide Exceptional Customer Service

QUALIFICATIONS:

• Experience: Minimum of 3 years in a call center role, preferably within the healthcare or home care industry. Experience as a scheduler or caregiver is highly desirable.glassdoor.com
• Technic...