Technical & Services - Technical & Services -Director / Head of Technical / Production

Position title

Contract

Contractual hours

Full-time

The Aftermarket Commercial Manager exists to lead the service performance enablement function for CFAO Equipment’s aftersales service organisation. This role serves as the critical link between operational teams, business leadership, and technology platforms to improve service profitability, reduce machine downtime, and increase fleet uptime across the business.

The position is responsible for optimising service-related business processes, standardising ways of working across branches, and converting operational and telematics data into meaningful actions that improve reliability, customer satisfaction, and financial performance. The role provides governance over service analytics, backlog and WIP control, contract performance, labour recovery, and process discipline, ensuring that s...