Our client, a Health Insurance company, is looking for a Customer Service Advocate II for their Remote location. Responsibilities:

+ Responsible for answering members, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment.

+ Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs.

+ Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

+ 35% Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.

+ 20% Uses...