**Job Overview**
The Advanced Agile Delivery Specialist is a senior delivery leader responsible for orchestrating the successful implementation and continuous evolution of contact center solutions across AWS Connect, Five9, and Salesforce and related platforms.
This role will operate within Agile delivery frameworks, to drive predictable, high-quality outcomes by leading sprint ceremonies, managing cross-team dependencies, and ensuring alignment between business priorities and technical execution.
This individual owns end-to-end delivery across business and technology workstreams, ensuring that CRM enhancements, telephony integrations, and contact center capabilities are delivered cohesively – balancing speed, stability, scalability, and security.
This role partners closely with the CRM Service Delivery and Rev Ops CSX teams to align on priorities, sequencing, and resource allocation across platform, integration, and operational readiness efforts.
**Key Responsibilities*...