We are looking for an Advanced Specialist, Program Manager. This role is commonly known as Sales Program Managers in the market or a BPO Manager. This role ensures SDR efforts effectively support pipeline generation, improve lead quality, and create a seamless handoff to sales, while driving continuous optimization of tools, workflows, and reporting.
**Key Responsibilities**
**Program Ownership & Strategy**
+ Own end-to-end SDR program design, including lead management, qualification standards, and conversion workflows
+ Define and evolve the SDR program’s role in pipeline creation vs. servicing activities to maximize impact
+ Translate leadership priorities into scalable SDR processes and operating models
+ Partner with Sales Leadership to align SDR scope with business goals (pipeline quality, new business, speed-to-lead)
**Process Design & Optimization**
+ Design and maintain lead routing, qualification, and conversion rules across systems (e.g., Salesforce / ...