Summary The incumbent serves as an Advanced Medical Support Assistant (AMSA) within Health Administration Service (HAS) at VA Illiana Health Care System Community Based Outpatient Clinic (CBOC) in Springfield, IL. AMSA's at grade GS-6 work collaboratively under an interdisciplinary coordinated care delivery model (i.e. with a patient aligned care team (PACT), or within another specialty care setting where the PACT model is used such as Medicine, Surgical, Mental Health, etc.). Responsibilities Total Rewards of a Allied Health Professional Scheduling appointments in accordance with VHA national scheduling guidelines. Coordinates with the patient care team to review clinic utilization to ensure the clinic set-up is closely monitored to effectively support the needs of the clinic and to make any necessary adjustments. Reviews and follows up on open encounters and return to clinic orders daily. Develops and maintains effective and efficient communication with the patients, including facili...