Summary The Advanced Medical Support Assistant (AMSA) is part of a PACT Care Team or specialty care setting, typically composed of clinical and administrative professionals. The AMSA provides essential clerical and administrative support to patients and staff, including scheduling appointments by interpreting and verifying provider orders per VHA guidelines. Responsibilities Customer service is essential in this role. Performs all administrative duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Supports patient safety standards using the correct Veterans Affairs identification of all patients using the approved protocols of patient identifiers. The patient may also present the Veterans Identi...