**Must live within the Fort Mill, SC location**

The Tier 3 Technical Support Engineer role is the most senior within the Technical Support Team, dealing with the most complex customer issues and taking on the role and responsibilities of subject matter expert in their field. Once a problem has been escalated to Tier 3 it will be the Tier 3 Engineer’s responsibility to work towards root cause determination and expedite an action plan – often with help from Engineering and Quality - to resolve the problem. Whilst the role may require less frontline customer interaction than the lower support levels, the role is still very much a customer facing one, strong communication skills are a must in dealing with both external and internal customers alike.

**Typical work shifts are flexible daylight hours with some on-call nights and weekends to support a 24X7 support environment**


**Travel to customer sites as needed, up to 15%**

+ Provide in depth pre- and...