Description

JOB DESCRIPTION
Job Title:Sr. Analyst, Infra CX Job Code: Department: Technology Location: New York
Report To: Manager/Team Leader – Infra CX Direct Reports: No Revised: February 06, 2025 Job Purpose (Job Summary): The Senior Technology Analyst plays a crucial role in bridging the gap between business needs and technology solutions. They analyze business processes, identify areas for improvement through technology, and translate those needs into functional requirements for technical teams. This role requires a blend of technical understanding, analytical skills, communication prowess, and a strong business acumen. The Sr analyst acts as a liaison, ensuring that technology implementations effectively support organizational goals and deliver value.
Key Responsibilities / Duties: • Investigate faults relating to applications and their configuration, identify and implement scalable solutions.
• Respond promptly and effectively to calls concernin...