JOB ACCOUNTABILITIES

• Develops, organizes, and upon approval, implements a Patient Access program for new hire orientation, staffdevelopment, and on-the-job training across the Main Admitting, ED and other departments that utilize registrationprocesses.• Plans, coordinates, and leads internal in-services and educational programming for Patient Access staff in the areas of preregistration,registration, insurance verification, financial clearance or counseling, customer service, and other areasidentified.• Creates training tools and staff assessment materials, including, but not limited to manuals, presentations, competencytests, tip sheets, and evaluation rubrics.• Coordinates with IT department when necessary to select and deploy e-learning or web-based training materials.• Trains staff in utilizing systems or applications specific to their job duties as well as e-learning technology and web-basededucational offerings.• Ensures staff maintains departmental education requireme...