Manage the center customer flow process, including community sales, referral management, and admission sign-in, through post-admission utilizing the Core Operating System (PCC).
Help meet census goals by coordinating customer flow into and through the nursing center with the interdisciplinary team and Healthcare Area entities.
Guide the center sales program to ensure strong customer, referrer, and payor satisfaction, appropriate market penetration, positive public image, and maximization of center QMix and Average Daily Census (ADC) goals.
Assess inquiries when necessary and respond to referrers based on protocol, communicate admission decision, and ensure a positive admission experience for customer and family.
Ensure an immediate response to CareLine, phone, fax, and walk-in inquiries and referrals and notify Administrator, RDSM and CareLine Manager of barr...