Position Overview
- Provide general administrative support to the Technical Department;
- Assisting colleagues with administrative tasks and performing all administrative duties;
- Scanning, uploading and filing documents;
- Sorting and distributing mail;
- Answering, forwarding and screening phone calls;
- Coordinate and manage the ticketing process within the Technical Department;
- Act as liaison between customers and the Technical Department;
- Track progress and provide continuous feedback to customers;
- Provide excellent customer service when dealing with customers and suppliers;
- Attend to traveling and accommodation bookings and processes;
- Be an active member of the technical team;
- Respect the need for confidentiality, when processing personal/customer data;
- Support company-wide initiatives to improve service levels to our customers;
- Utilises continuous improvement mindset ...