Position Overview
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Domain / Sub Domain : DESK SIDE SERVICES / WINDOWS PC
Key Responsibilities - To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing root cause analysis of given issue.
- Work on value adding activities such as Knowledge base update & management, Training freshers, coaching analysts.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements - Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration duties that includes.
- Physical support (Racking and Stacking) of servers,...