Anderson Knight is recruiting an Administrator within the legal team on behalf of our client based in Glasgow.

This position offers the opportunity to work closely with the Legal Relay Analysts and gain exposure to complaints investigation processes, with full training and support provided.

Hours: 35 hours per week, Monday – Friday, 9am – 5pm
Salary: £23,500

Key Responsibilities
• Accurately log and manage CMC and customer commission complaints in line with company procedures and regulatory requirements.
• Proactively manage shared team inboxes, ensuring all incoming queries and complaints are logged or directed to the appropriate team in accordance with FCA guidelines.
• Provide a professional and efficient service to both internal and external stakeholders, helping to maintain strong working relationships.
• Contact customers and third parties via telephone and email to obtain additional information when required.
• Support Legal Relay Analysts ...