**Title:** Administrator, IT Applications
**Location:** United States-Illinois-Rockford
**Job Number:** 18349

The IT Applications Administrator is primarily responsible for working with internal customers on application and existing work process issues, along with new process development initiatives.

**What you will be responsible for:**

+ Provide Tier 1 and 2 phone, email and chat-based support for users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, Virtualization system, standard desktop images and applications, etc.
+ Ensures backup, recovery, and data restoration for customers during upgrades or when a problem with the system is diagnosed
+ Work with internal customers to identify issues and provide timely resolutions
+ Consistently communicating with customers and team members
+ Review and resolve server and networking issues
+ Provide technical assistance to end users for various p...