Administrative Support

Band 2

Job Overview

University Hospitals of North Midlands is looking for a Band 2 Administration Support Assistant to work at the Royal Stoke site. The successful candidate will assist Clinic Administration teams to ensure outpatient clinics are fully utilised, patients are allocated an outpatient appointment within NHS national targets and may also support the Appointments Call Centre.

The role requires self‑motivation, the ability to work under pressure, prioritise tasks and set objectives, and demonstrate team building skills, awareness of Trust policies and procedures.

Main Duties

• Handle clerical duties, including providing and receiving routine information requiring tact or persuasive skills.
• Communicate tactfully with patients, reception staff and other stakeholders about appointments and queries.
• Deal with appointment enquiries and provide factual routine informa...