Essential Duties & Responsibilities

+ Addresses both routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures. Collaborates with internal and external stakeholders on confidential matters

+ Acts as a resource for interpreting practices, processes, and policies, providing clear guidance to others. Represents the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information. Advises stakeholders on departmental policies and procedures

+ Assists in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral

+ Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries

+ Provides student serv...