The mission of this role is to be responsible to provide payments solutions for the business by selecting the most suitable method.

The Settlement Operations Specialist supports the daily settlement operations, focusing on the accurate and timely management of tickets related to payment methods and service schedules. The role involves direct interaction with external providers, internal departments, Ria agents or stores. Managing tickets and phone calls, ensuring efficient and consistent resolution of inquiries. It requires a detail-oriented, organized, and problem resolution-focused individual with strong communication skills.

JOB FUNCTIONS:

• Manage requests and incidents through Zendesk, Webex, and Outlook, ensuring proper classification and follow-up.
• Review and update information such as pick-up service schedules, providers, and payment method, updating information in the system to reflect current operations.
• Escalate complex...