Position Overview
MoMA is seeking an administrative assistant to join the membership team to create a highly positive customer service experience for Museum members that supports retention, engagement, repeat visitation, and member event attendance. The Administrative Assistant, Membership will provide critical support of membership lifecycle communications and events and perform a variety of administrative functions.
Responsibilities:
Oversees membership remote customer service channels, including telephone and email. Works proficiently in ZenDesk to accurately categorize and organize member requests for reporting purposes.Efficiently and effectively completes membership renewal transactions Work across departments on the implementation of new features to enhance the membership customer service experienceMaintains professional and helpful communication across all channels. Ensure a warm and supportive customer service experience for all Mu...