Customer Support & Communication

+ Serve as the primary point of contact for customers regarding order status, repair updates, and general inquiries.

+ Provide timely, professional, and accurate responses to customer requests.

+ Build strong relationships with customers by delivering exceptional service and proactive communication.

Order Management

+ Process, update, and maintain customer orders from initiation through completion.

+ Review purchase orders for accuracy and ensure all required documentation is complete.

+ Monitor order progress and resolve discrepancies or delays by collaborating with internal teams.

+ Ensure all order data is accurately entered and maintained in internal systems.

Repair Team Coordination

+ Work closely with the repair team to schedule, prioritize, and track repair activities.

+ Communicate repair requirements, timelines, and changes t...