Administration Officer - Revenues and Benefits

Hours: 37 hours per week, Monday to Friday
Rate: £13.60 per hour

Role Purpose

To support the recovery and administration of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages, and Parking/Bus Lane Enforcement debts within agreed timescales. The role involves delivering accurate, customer-focused services in line with legislation and Council policy.

Key Responsibilities

Support the day-to-day operation of the Debtors Team and recovery of outstanding debts.
Make decisions on debt recovery and assist with write-off recommendations in line with procedures.
Negotiate repayment arrangements based on customers' financial circumstances.
Assist customers with Statement of Means forms and provide advice on priority debts.
Investigate and resolve payment allocation issues, refunds, and account queries.
Carry out daily administration duties including reminders, diar...