The Incumbent will provide an overall customer orientated service to all internal and external stakeholder/s, through Account Administration and Contract support, on-site service support and service desk management by means of engaging and communicating directly with customers, arranging repairs and maintenance activities to the facility as required from time to time, in alignment with the procurement processes.

KPA 1: Account Administration and Contract Support

KPI

• 1.1. Ensure contracted service provider billing is requested timeously where such invoices have not been received via automated systems.
• 1.2. Create appropriate shopping cart (limit order against contacted fixed fees or once off orders against ad-hoc service/s requested).
• 1.3. Follow up on system approval/s required as per the Delegation of Authority (DOA) as and when required.
• 1.4. Ensure system confirmations are done against an approved Purchase order for...